All claims against sellers are managed by customer support. Sellers will be contacted when a claim has been filed, and they may refute liability by providing photo evidence of item conditions and/or other relevant information.
Seller’s personal information is kept confidential unless strictly required for the transaction (e.g. full name and address may be included on the shipping label to fulfill a return shipment).
Do you have a specific inquiry related to the seller's protection? Please submit a request here.